Ijraset Journal For Research in Applied Science and Engineering Technology
Authors: Manjunath M, Dr Selvi S
DOI Link: https://doi.org/10.22214/ijraset.2024.60191
Certificate: View Certificate
In the modern era of Digitalization, Digital banking has become more relevant due to the latest demonetization happened in India. The digitization of banking has made financial transactions swift and brought luxurious banking from anywhere, anytime. Indian government is not only encouraging using the cashless transactions but also providing financial benefits on digital transactions. As the usage of digital banking transactions increased, it introduced different types of cyber frauds and the rate of fraudulent practices also got amplified, therefore sound knowledge of usage of digitalisation services is requisite to prevent fraudulent practices. The present study depicts the types of frauds happening post digitalization in banking Industry and also tries to figure out the different reasons responsible for the happening of frauds in the Indian Banking Sector.
I. INTRODUCTION
Cyber fraud in India, like in many other countries, has become a significant concern due to the increasing reliance on digital technology and the internet. Here are some common types of cyber frauds prevalent in India
Types of Cyber Frauds:
II. INTRODUCTION AND REVIEW OF LITERATURE
A. Rationale for the Study and Motivation
India is a major concern for the global community. The introduction, growth and utilization of information and telecommunication technologies have been accompanied by an increase in illegal activities. With respect to cyberspace, anonymous servers, hijacked emails and fake websites are being used as a tool and medium for fraud by cyber scammers. Indian fraud on the Internet is an obvious form of cybercrime that has been affected by the global revolution. This form of crimes is not exclusive to large sums of money to participate into business proposals but also covers romance, lottery and charity scams. Estimates of the total losses due to this scam vary widely. Thus, there is a need for international cooperation to stamp out such illicit activities and protect Internet users. Although new techniques are constantly being implemented and regulations being adopted to combat and eradicate diverse forms of fraud, yet cyberspace is also providing new means and tools that facilitate committing these scams. Accordingly, to address and analyse some issues related to the use of cyberspace for fraud by cyber scammers especially financial Fraud and the techniques used. It will also provide an analysis of the existing legislative and regulatory framework and their efficiency in combating this form of cross-border crime taking India as a case study. This paper presents the historical origin of financial frauds and presents a small survey of some popular financial frauds committed in the recent years in India. Due to the most recent demonetization that occurred in India, digital banking has gained relevance in the current era of digitalization. Banking has become more digital, which has sped up financial transactions and enabled opulent banking from any location at any time. The Indian government offers financial incentives for digital transactions in addition to promoting the use of cashless transactions. The prevalence of fraudulent activities expanded along with the use of digital banking transactions, which also brought forth new kinds of cyberfraud. Consequently, in order to stop fraudulent activities, one must possess solid information about how to use digitalization services. The current paper outlines the various frauds that have occurred in the banking industry since digitization and attempts to identify the various causes of these frauds in the Indian banking system. The motivation of a fraudster, including a digital fraudster, stems from either greed or necessity. Fraudulent activities are still primarily motivated by greed in many nations and legal systems. A lot of people encounter or are given the chance to engage in fraud. The fraudster is not scared of others, and their knowledge, temperament, and demeanour allow them to carry out the scam with confidence. Additionally, there's a chance that decent people will join the wrong crowd of criminals who force them to commit fraud at the workplaces or businesses where they work.
The hacker uses an automated process where he can log hundreds to hundreds of thousands of breached password and usernames the use of automated gear.
6. Internet of Things (IoT) Exploitation: Internet of factors, or IoT, devices can check with the swiftly developing quantity of physical gadgets capable of connecting to the internet. Unsecured Internet of Things (IoT) devices which include DVRs, domestic routers, printers and IP cameras are vulnerable to assault, when you consider that they’re frequently no longer required to have the equal level of safety as computer systems. To breach a monetary organization, attackers will target insecure devices to create a pathway to different systems. Once they have entry from the IoT device, they have got full get admission to the complete community, together with all patron data.
7. Pharming: Pharming is carried out through the net. When a patron logs in to a bank's website, the attackers hijack the URL in this type of way that they're routed to any other internet site this is fake however appears just like the financial institution's authentic internet site
B. Statement of the Research Problem
The study aims to gain insights into the prevalence of fraud incidents, their financial losses due to fraudulent activities, and the underlying factors driving this trend. By understanding these aspects, organizations can better address the risk of fraud in the post digitalization. The era of digitalization gave a rise opportunity to the people to make the proper use of digitalization due to non-availability and the gestation period in which all the frauds which were initiated were part of the rural areas mostly from the northern state of the country namely Bihar, Odisha, Uttar Pradesh in which the documents shared by the initiator were the part of these regions.
Impact of digitalization on cyber frauds: One of the primary research problems is understanding the specific impact of the digitalization India. The demonetization gave the search for the new word era of cyber frauds which were only taking place in the less number post which due to shortage of currency notes and tender of currencies coins in the economy with introduction of the flexible payment gateways in the market the fraudster started taking a chance in making these activities has a real time work for their bread and butter having the risk facing legal consequence.
C. Review of Literature
Most of the Indian banks have launched their net banking and mobile banking web sites to facilitate the customers with on line availability of almost all banking merchandise. Internet banking is now a not unusual mode of stable and handy banking services. Internet Banking, additionally known as net-banking or online banking, is a digital charge device that permits the purchaser of a bank or a financial institution to make economic or non-economic transactions online thru the internet. This carrier offers online access to almost each banking service, historically to be had thru a neighbourhood branch including fund transfers, deposits, and online bill payments to the clients. Web banking can be accessed by any person who has enlisted for internet banking at the bank, having a functioning ledger or any monetary foundation. Subsequent to enrolling for web based financial offices, a client need not visit the bank each time he/she needs to profit a financial help. It isn't simply helpful yet in addition a protected strategy for banking. Net financial gateways are gotten by interesting User/Customer IDs and passwords.
Internet banking may be accessed through any individual who has registered for online banking on the financial institution, having an energetic bank account or any economic institution. After registering for online banking centres, a patron need not go to the bank every time he/she wants to avail a banking provider. It is not simply convenient but additionally a steady technique of banking. Net banking portals are secured by means of specific User/Customer IDs and passwords. There are three purposeful levels of Internet banking which can be informational, communicative and transactional. Under informational level, it's been identified that banks have the advertising records about the bank’s products and services on a standalone server. Communicative level of Internet banking lets in a few interplays between the bank’s structures and the consumer. Transactional level Internet banking allows bank clients to electronically switch budget to/from their bills, pay payments and conduct different banking transactions on-line.
RBI, fraud with cybercrime 2019 In 2019–20, the overall value of bank frauds more than doubled. The total amount of fraud cases has climbed to Rs 1.85 lakh crore, up from Rs 71,543 crore in 2018-19, a 159% increase in value. According to data issued by the Reserve Bank of India (RBI) in its annual report, frauds also grew in volume by 28% to 8,707 incidents in 2019–20 from 6,799 occurrences in the previous year. Balasubramanian et al. (2014) examined the security issues and information system performance in online banking. 52 respondents to the study expressed concern that the information they provide online is not secure and that there is a chance that their bank's website would be compromised. Customers worry about malware threats as well.
a. Bharat Reddy (2024) Digital financial frauds in India: a call for improved investigation strategies
A recent report revealed that digital financial frauds accounted for a staggering ?1.25 lakh crore over the last three years in India. This study emphasizes the need for improved investigation strategies.
b. Soni R R, Soni Neena “An Investigative Study of Banking Cyber Frauds with Special Reference to Private and Public Sector Banks” “2024”
Use of technology in financial services of course has given a tremendous impetus to their development. However, due to heavy dependency on electronic and digital tools to carry out business and payment transactions, a serious threat has also been imposed to the safety and reliability of financial operations. Along with the growing trend of online and cyber transactions, the number of banking scams has also been on the rise affecting more and more people using banking technology tools. Frauds with online payments, ATM machines, electronic cards and net banking transactions have become a serious issue. Huge loss of money of people and institutions is caused every year due to these cyber frauds in banking firms, even after tight security measures in electronic transaction. Banks themselves have been found to be involved in fraudulent practices in a big way causing their customers enormous losses. This study is an effort to review and analyse the subject in Indian context with a comparative touch between private and public sector banks in the country
c. Dr Rakhi Tiwari Digital Banking: A Study of Fraudulent Practices in Indian Banks “2024”
This research focuses on the impact of digitalization on banking frauds. It examines fraudulent practices within Indian banks.
d. Priyanka Datta, Surya Narayana Panda, Sarvesh Tanwar “A Technical Review Report on Cyber Crimes in India” “2023”
In modern society the role of Internet and computer system is well recognized. People are greatly benefited with the development of networking and cyber space but some people are using this development in unethical way to have some illegal benefits. Recently different types of Social-networking attacks are witnessed by social networking sites user. Internal Revenue Service (IRS) impersonation scams, along with technical support scams are the most common type of tricks used by the attackers on unsuspecting victims in order to achieve financial benefits. The ratio of cyber-crime in India is constantly rising due to various reasons. Cyber-crlminals are very difficult to trace and this advantage is fully utilize by scammers. In this paper an intensive review has been done on cyber-crime in India. The studies shows that fraud cases are increasing and the victims are mostly in the age group of 20 – 29 years. Mostly children and women are affected. Thus, awareness programs are required for preventing or avoiding cyber-crime in India.
e. Upasana Ghosh “Online Financial Frauds and Cyber Laws in India - An Analysis” (2017)
With the advancement of technology, data protection and data privacy have become major concerns. This study explores the viewpoint of netizens on online financial transactions and whether existing cyber laws in India provide sufficient protection to privacy and confidentiality rights. It highlights common cybercrimes such as hacking, phishing, and vishing.
f. Robert B. Fried “Cyber Scam Artists”: A New Kind of con “2024”
Scam Artists have been around for centuries. Time progressed and technological innovations emerged and so have a new breed of con artist; the online fraudster. Utilizing various aspects and tools of the Internet, the online fraudster has become more successful than ever in defrauding a large target audience. So successful, that the issue has been the subject of much concern in recent years. Although, much is being done on multiple levels of government and within the public and private sectors, online fraud is still continuing to thrive. As long as the fraudster is motivated by greed and able to deceive others, fraud will always be in existence.
g. A Banerjee, D Barman “Cyber-Fraud is One Typo Away” “2024”
Spelling errors when typing a URL can be exploited by website-squatters: users are led to phony sites in a phenomenon we call parasitic URL naming. These phony sites imitate popular websites and try to extract personal information from unsuspecting users, or simply advertise and sell products to users. In this paper, we conduct a massive study in order to quantify the extent of this parasitic URL naming We start with a corpus of 900 popular websites, which we refer to as original URLs, and generate roughly 3 million URLs by varying the original names systematically and exhaustively. Over a period of 60 days, we analyze how many sites have URLs very similar to our original URLs. We find that parasitic URL naming is a wide- spread problem and quantify the extent of this issue. We believe that this work will provide the first step towards research and tools to combat web-fraud.
h. D Kannan “E-Frauds and Its Causes in Digital Transactions - A Myth or Reality” “2023”
Techno Transaction and online frauds.
i. AYUSH B. GURAV “CYBER CRIMES IN FINANCIAL ACTIVITIES” “2023”
Cyberlaw as a discipline continues to keep on developing at a very rapid pace. New advances in technology require new legal interpretations which have to be not just in sync with the requirements of the times but which must also mirror the aspirations, hopes and expectations of the users. In the present Article it contains a detail list of various kinds of financial cybercrimes committed through the means of Computer network and Internet by the fraudsters.
j. Suvrat Bahuguna, Ashok Wadje “Crimes in Cyberspace: Indian Scenario” “2023”
The recent advances made in the field of information technological all around the world has made people very tech savvy. People have indulged in over use of the technology and have become highly dependent over it. With such advancements and overuse of the technologies there has been observed a high increase in the number of crimes committed in the internet by people as it is considered the safest medium of committing a crime due to everything being virtual and there being no personal interaction of the criminal with the victim. Criminals spread viruses which in turn crash other people’s computers, steal identities of others, spread pornography etc. Until recently, experts in the field of IT had no knowledge and awareness in the area of cybercrimes, even the law enforcement officers did not have appropriate tools which were needed to tackle such problems as the old laws prevailing in the country were majorly silent on such crimes and the new laws introduced were not in accordance to the reality
k. Nitisha Aggarwal, Mitu Sehgal “An empirical analysis of Cyber Crimes, their prevention measures, and laws in India” “2023”
Cybercrime is pervasive, widespread, and becoming more intertwined with other elements of the criminal ecosystem. The Theft of a person's identity to the destruction of a nation's Internet connectivity as a result of a large attack on that nation's networking and computer capabilities are just a few examples. The term "Cybercrime" refers to any criminal activity involving computers or networks. Moreover, Cybercrime includes criminal acts committed online. Cybercrime is a new area of crime, and with each day that goes by, more and more new types of Cybercrime are becoming visible. This study examines the various types of Cybercrime, including those committed against people, property, and the government, and the steps taken to prevent these crimes
l. Ms Manisha Verma (2019) A Study on Fraud Analysis in Digital Banking in India
Due to the most recent demonetization that occurred in India, digital banking has gained relevance in the current era of digitalization. Banking has become more digital, which has sped up financial transactions and enabled opulent banking from any location at any time.
m. Yerra Shankar Rao, Hemraj Saini “Effect of Cyber Crime Indian Economy” “2023”
A lot of people in the world, mostly Indian have a limited knowledge of the crime occurring in cyberspace, known as cybercrime. Cybercrime happens in the world of computer and the Internet. This kind of crime has a severe impact on our economy, lives and society, because our society is becoming an information society, full of information exchange that is happening in cyberspace. Our research work is aimed at knowing the level of awareness of individuals on the existing phenomenon in India, and their impacts on India economy. A survey was carried out with the aims of getting these results using questionnaire as an instrument, the responses were quantitatively analysed using some statistical techniques. The results show that cracking, software piracy, and pornography among others are prevalent crimes in India.
n. Balsing Rajput “Cyber Economic Crime Typology” “2023”
This chapter explores the typology of cybercrime with theoretical briefing is explained and attempts to create a classification of cyber economic crime. The chapter explains various approaches like technological, criminological, psychological and sociological approaches to classify the cybercrimes. Cyber economic crimes are classified on the basis of modus used, amount of proceeds of crime, type of criminals or nature of threat agent and nature of victim or target. Classification based on the role of technology and dependence on technology is also considered. Most prevalent crime types are discussed in detail like phishing, ransomware, and credit/debit card frauds in cyberspace
o. Dr Yusuf Perwez, Syed Qamar Abbas, Jai Pratap Dixit, A Systematic Literature Review on the Cyber Security 2016
In recent years, the Internet has become an integral element of people's everyday lifestyles all across the world. Online criminality, on the other hand, has risen in tandem with the growth of Internet activity. Cyber security has advanced greatly in recent years in order to keep up with the rapid changes that occur in cyberspace. Cyber security refers to the methods that a country or organization can use to safeguard its products and information in cyberspace.
p. Syed Ubaid, Shakil, Mohammed Talha Alam, Shahab Saquib Sohail (2020) Rising Cyber Crime in Rural India: A Review
This paper analyses the increasing cyber-crime in India, especially in the rural areas, and cyber-attacks on service-providing government websites. Cyber-attacks are viewed within the context of important events to reveal the effectiveness of cyber-attack campaigns. The analysis highlights the range of cyber issues experienced during the lockdown in the country due to the COVID-19 pandemic. The paper shows how work- from-home campaigns digitalize the population, and how rural people become the victim of cyber-attacks. The analysis also emphasizes possible solutions to strengthen cyber security.
q. Supreeth Sandhu “Customers' usage behaviour of e-banking services: Interplay of electronic banking and traditional banking” “2020”
Digital finance which is facilitated by electronic banking is absolutely paramount for realising the developmental objectives of emerging economies. Success of service innovations in the field of electronic banking depends to a great extent on the perceptions and consumption patterns of the intended users of such services. This paper reports on a study that investigated customers' usage of electronic banking services in a multi-channel context. As e-banking usage is found still low, banks have scope for further propagation of technology and reaping its benefits. With the inclusion of technology, banks should not ignore the importance of employees as manual and electronic banking are found complementary to each other. There is still need to make electronic banking simpler and more secured as these are the major inhibitors of complete reliance on electronic media.
r. Surendra Kumar Saha “A Literature Review of Digitalization of the Banking Industry” “2019”
The development of information and communication technologies made modern payment methods possible. People's lives were made easier by the proliferation of smartphones and internet access, which also ushered in the age of digitalization. In addition to enhancing trade and commerce, digitalization also made smooth and quick money transactions. The entire research is based on an examination of the writings of many authors in the field. It discusses several forms of digital payments, the reasons why they are being used, how often it's being used, how will digital payments develop over the next few years, etc. It is also a fantastic approach to make the Indian government's Digital India initiative a successful program and turn our nation into a cashless economy. Following demonetization, there was an increase in digital payments, which paved the way for several digital wallets to enter India and enjoy long- term success. This study aims to identify the factors that various authors have considered when determining why people have adopted digital payments.
s. Suman Acharya, Sujata Joshi IMPACT OF CYBER-ATTACKS ON BANKING INSTITUTIONS IN INDIA: A STUDY OF SAFETY MECHANISMS AND PREVENTIVE MEASURES.
This research paper aims at studying the catastrophic impact of cybercrime on banking institutions, cyber security measures attempted to curb its e?ect and development of a robust cyber security mechanism. In recent years banks are its direct victim. In India, a number of banks generally fall prey to the massive malware attacks; it not only leaks valuable and sensitive information but also causes heavy financial losses. The objective of this study is to identify the business areas which are more susceptible to cyberattacks and to ensure customization and development of cyber security protocol. The study involves secondary data analysis from various web resources such as government websites, articles, and research papers available; it also includes case study analysis of di?erent cyber threats and crimes that caused huge financial loss in the past.
t. Gavin Oxburgh “Understanding cybercrime in ‘real world’ policing and law enforcement” “2020”
Cybercrime is a growing issue, still not fully understood by researchers or policing/law enforcement communities. Government reports assert that victims of cybercrime were unlikely to report crimes immediately due to the perception that police were ill- equipped to deal with these offences. Additionally, these reports identify policing issues including a lack of cybercrime knowledge. This paper reviews current research, providing a comprehensive account of cybercrime and addressing issues in policing such offences. We achieve this by describing the technological, individual, social and situational landscapes conducive to cybercrime, and how this knowledge may inform strategies to overcome current issues in investigations.
D. Identification of Research Gaps
E. Theoretical underpinnings
III. RESEARCH METHODOLOGY
A. Scope of the Study
The study revolves around the Indian scenario of the cyber fraud occurrences with strategy used by the fraudsters post digitalization of banking activities. The study was conducted in the region of Bengaluru city in the limits of south east division of the cyber control of the government agencies.
The study completely depends upon the targeted population of the age group between 18 years till 60 years being the population size. This research conducted speaks about the incidents faced by the victims of cyber frauds in the city wherein the affected population are being the working-class people, entrepreneurs and college student. The study was conducted for a time period from June-2023 till March 2024 through a primary study by sharing a questionnaire.
B. Research Objective
C. Framing of Research Hypotheses
2. Impact of age group and negligence factor on cyber frauds
3. Impact of age group and being a victim of cyber frauds
4. Impact of age group and reporting of the incidents
D. Research Design
The research design is the methodological blueprint that outlines the strategies and procedures for collecting, analysing, and interpreting data. In the context of this study on Cyber Frauds post digitalization in India, the research design is carefully crafted to address the research objectives and test the formulated hypotheses. This section details the key components of the research design.
E. Methods for Data Collection
Primary Data: The primary data to the study is from the collection of information from the public who have undergone this situation or faced the same kind of issue within themselves or to their known one. A questionnaire was prepared relating to the topic and shared to respond accordingly by giving the instruction for the study required.
The study completely depends upon the targeted population of the age group between 18 years till 60 years being the population size. This research conducted speaks about the incidents faced by the victims of cyber frauds in the city wherein the affected population are being the working-class people, entrepreneurs and college student. The study was conducted for a time period from June-2023 till March 2024 through a primary study by sharing a questionnaire.
IV. DATA ANALYSIS AND INTERPRETATION
A. Techniques for Data Analysis
In accordance to the topic to conduct viable research and interpret on the data collected the data analysis methods were been adopted on the basis of the hypothesis framed to find out the inferences.
B. Hypotheses Testing and Methods
Chi-Square Test: The Chi-Square test, is a statistical test used to compare observed data with data that would be expected under the hypothesis that the observations are independent. It’s particularly useful for dealing with categorical data and for determining
2. Impact of age group and negligence factor on cyber frauds
3. Impact of age group and being a victim of cyber frauds
4. Impact of age group and necessary action taken
C. Data Interpretation
1. Impact of Digitalization on Cyber Fraud
In the accordance of the study the inferential statistics was used with the tool of cross tabs and technique Pearson Chi-Square test was used to analyse the data to interpret and to result upon the hypothesis drawn in results the statistic is relatively high. By conducting the analysis through the cross tabs tool, we could find that there is a significant relationship between digitalization and cyber fraud occurrences. Accordingly, we can draw a solution to reject the null hypothesis and accept alternative hypothesis.
Chart 1: Impact of Digitalization on Cyber Fraud |
|||
|
Value |
df |
Asymptotic Significance (2- sided) |
Pearson Chi-Square |
100.000 |
96 |
.370 |
Likelihood Ratio |
77.239 |
96 |
.920 |
Source: Primary Data
2. Impact of age group and negligence factor on cyber frauds
In the accordance of the study the inferential statistics was used with the tool of cross tabs and technique Pearson Chi-Square test statistic is 19.071, and the associated p-value is .087. With a significance level of .05, this p-value is higher than the threshold. As per the analysis so we can come to a conclusion to reject the null hypothesis and accept the alternative hypothesis in which the study conducted tells there is a significant relationship between age and negligence to cyber frauds.
Chart 2: Impact of age group and negligence factor on cyber frauds |
|||
|
Value |
df |
Asymptotic Significance (2- sided) |
Pearson Chi-Square |
19.071a |
12 |
.087 |
Likelihood Ratio |
21.594 |
12 |
.042 |
Source: Primary data
3. Impact of age group and being a victim of cyber frauds
In the accordance of the study the inferential statistics was used with the tool of cross tabs and technique The Pearson Chi-Square test statistic is 10.795, and the associated p-value is .029. Since this p-value is less than the significance level of
.05, we reject the null hypothesis. As per the analysis so we can come to a conclusion to reject the null hypothesis and accept the alternative hypothesis in which the study conducted tells there is a significant relationship between age and victim of cyber frauds
Chart 3: Age group and being a victim of cyber frauds |
|||
|
Value |
df |
Asymptotic Significance (2- sided) |
Pearson Chi-Square |
10.795 |
4 |
.029 |
Likelihood Ratio |
10.028 |
4 |
.040 |
Source: Primary Data
4. Impact of age group and necessary action taken
In the accordance of the study the inferential statistics was used with the tool of cross tabs and technique Pearson Chi-Square test statistic is 3.185, with a corresponding p-value of .527. Since the p-value is greater than the commonly used significance level of .05, we fail to reject the null hypothesis. As per the analysis so we can come to a conclusion to reject the null hypothesis and accept the alternative hypothesis in which the study conducted tells there is a significant relationship between age and necessary action taken.
Chart 4: Impact of age group and necessary action taken |
|||
|
Value |
df |
Asymptotic Significance (2- sided) |
Pearson Chi-Square |
3.185a |
4 |
.527 |
Likelihood Ratio |
3.864 |
4 |
.425 |
Source: Primary Data
Chart No: 5(a) No of victims according to age groups |
||
Age Groups |
Number of responses |
% |
18-25 |
6 |
24% |
25-30 |
5 |
20% |
30-40 |
7 |
28% |
40-50 |
2 |
8% |
50-60 |
5 |
20% |
According to 24% of replies, 18-25 a group of young adults is vulnerable to cybercrime. This may be because they use the internet more frequently and may not have as much experience seeing and avoiding scams. According to age group of 25-30 years being 24% of replies, this group of young adults is vulnerable to cybercrime. This may be because they use the internet more frequently and may not have as much experience seeing and avoiding scams. According to age group of 30-40 years being 28% of replies, people in this group appear to be most vulnerable to cybercrime. They might be in more stable financial situations, which makes them desirable prey for more intricate frauds. At age group of 40–50 only 8% of suggesting a lower frequency of cyber fraud than other age groups. This does not, however, imply that they are immune from numerous internet scams. At age group of 50-60 around Twenty percent of respondents are between the ages of fifty and sixty, which is comparable to the 25–30 age group. Because they might have more disposable means and may not be as knowledgeable about the nuances of online security, they could be the focus of harassment.
The 32% of the comments, are related to the job frauds this type of fraud seems to be a major worry in the cyberspace. Online job seekers run the risk of falling for schemes that promise lucrative jobs or work-from-home opportunities; these scams can cause financial loss or identity theft. Fraud Related to E-Commerce this type of fraud has the largest rate (36%), indicating that it is a common threat. This includes a broad range of dishonest practices that target both customers and businesses, like phishing scams, money fraud, and phony internet stores. Property-Related Fraud this is another noteworthy problem in the cyber world, accounting for 20% of replies. This could include con games involving fraudulent real estate listings, fraudulent rentals, or mortgage scams that take advantage of people's ambitions to buy a home or invest in real estate. Virtual Gaming Although the percentage is 12%, fraud pertaining to virtual gaming still presents a risk to users of online gaming platforms. Scams that affect both casual and professional gamers could include those involving in-game purchases, account hacking, or fake gaming tournaments.
Chart 6(a): Chart representing type of financial fraud encountered by victims |
||
Type of financial fraud encountered |
No of response |
% |
Job Fraud |
8 |
32% |
E Commerce Related |
9 |
36% |
Property Related Fraud |
5 |
20% |
Virtual Gaming |
3 |
12% |
V. FINDINGS AND RECOMMENDATION
A. Research Outcome and Findings
4. Impact of Digitalization on Banking Frauds: Digital banking operations are a vital requirement for both banks and society at large. Digital banking has shown to be beneficial in facilitating seamless financial transfers, which saves time and eliminates the need to wait in line at banks. Error-free transactions without human intervention have been achieved through the automation of banking procedures. Customers find online shopping to be highly handy as a result of this technologically advanced financial environment. They don't need to carry cash with them all the time to handle their substantial cash holdings. Different payment methods via smartphone apps, such as Paytm, Phone Pay, Airtel Pay, etc., have made minor daily transactions with money flow easier. Online banking features such as NEFT and other methods have made it easier for households to transfer money securely and deposit funds for things like insurance premiums, EMI, gas cylinder reservations, and online power bill payments. As a result, while greater digitization has greatly benefited society, it has also given rise to unethical ways to profit from it. This study's findings indicate that a rise in banking fraud is significantly impacted by a greater degree of digitization in the banking industry.
5. Rise In digital payment frauds attempts: To mitigate the negative impact on citizens and the economy, the government printed and circulated unauthorised currency. This was a significant step towards demonisation, as the economy temporarily stopped. The Ministry of Finance then introduced UPI through the National Payments CI (NPCI) as part of India's digital transformation. The government also launched several other initiatives, such as the Pradhan Mantri Jan Dhan Yojana (PMJDY). wherein the rise in cybercrime also affected citizens, who began losing money from their accounts because some of them were illiterate. These individuals shared the necessary credentials, and some of the fraudsters used those same credentials to access other accounts, increasing the number of frauds attempts to 30%.
6. Techno-Legal Issues: While India's digitalization has yielded many advantages, it has also resulted in a rise in cybercrimes, creating techno- legal obstacles for law enforcement and politicians. Technology development has led to an increase in the sophistication and complexity of cybercrimes. To carry out crimes like hacking, phishing, identity theft, online fraud, cyberbullying, and cyberterrorism, criminals take use of weaknesses in digital systems. Technology development has led to an increase in the sophistication and complexity of cybercrimes. To carry out crimes like hacking, phishing, identity theft, online fraud, cyberbullying, and cyberterrorism, criminals take use of weaknesses in digital systems. Large volumes of personal data are being collected and stored as a result of digitalization, which raises privacy and data protection issues. Data breaches and illegal access to personal data underscore the necessity of strong data protection regulations and enforcement protocols. It's possible that courts and law enforcement organizations lack the knowledge and experience needed to properly investigate and prosecute cybercrimes. Initiatives to continuously improve capacity are necessary to give staff members the abilities and information needed to defend against cyberattacks. Critical industries including banking, healthcare, and utilities are more vulnerable to cyberattacks due to their growing reliance on digital infrastructure. To reduce risks, cybersecurity infrastructure must be strengthened and proactive measures like encryption, network monitoring, and recurring security audits must be put in place. Raising public knowledge about cyber hazards and improving digital literacy are critical to reducing cybercrime. Individuals, corporations, and government entities can all benefit from education campaigns that promote cybersecurity knowledge and appropriate online conduct.
B. Theoretical Implication
C. Managerial Implication
D. Limitations of the Study
E. Conclusion
F. Scope for future research
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Copyright © 2024 Manjunath M, Dr Selvi S . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Paper Id : IJRASET60191
Publish Date : 2024-04-12
ISSN : 2321-9653
Publisher Name : IJRASET
DOI Link : Click Here