Ijraset Journal For Research in Applied Science and Engineering Technology
Authors: Shafaq Fatima, Wajeeha Husain, Tuba Rizvi, Syed Mohd. Abbas Rizvi, Shivam Dixit
DOI Link: https://doi.org/10.22214/ijraset.2023.53143
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The COVID-19 pandemic has accelerated the adoption of digital healthcare solutions, prompting a shift from traditional manual procedures to digitally-enabled medical assistance. In response to the challenges faced during the pandemic, such as inadequate medical facilities, shortages of surgical instruments and medications, and unreliable lab results, this research presents \"CliniNet: An online portal for all healthcare services,\" an innovative Android application. CliniNet serves as a comprehensive online platform for various healthcare services, offering features such as appointment scheduling, purchasing medicines and medical insurance, setting medication reminders, checking symptoms, and seeking diet-related advice. This paper explores the existing literature on healthcare applications, outlines CliniNet\'s architecture and features, discusses the implementation process, presents experimental data on performance and user satisfaction, and concludes with potential directions for future development. The CliniNet application addresses the necessity for improved access to healthcare services, catering to the evolving digital landscape.
I. INTRODUCTION
Healthcare applications have emerged as powerful tools in the modern healthcare landscape, offering convenience, accessibility, and improved healthcare outcomes for individuals. The increasing adoption of mobile devices, advancements in technology, and the demand for personalized healthcare experiences have fuelled the development of healthcare applications. These applications leverage mobile platforms, web-based systems, and data-driven technologies to provide a range of services, including appointment scheduling, remote consultations, medication management, health monitoring, and access to medical information. Healthcare applications have the potential to address various challenges in healthcare delivery. They allow users to access healthcare services anytime and anywhere, reducing the need for physical visits to healthcare facilities. These applications empower individuals to take control of their health by providing tools for self-management, such as tracking symptoms, monitoring vital signs, and managing medication adherence.
Moreover, healthcare applications contribute to improving healthcare outcomes and patient engagement. They enable seamless communication and collaboration between healthcare providers and patients, facilitating timely access to medical advice, test results, and personalized treatment plans. These applications also support preventive healthcare by promoting healthy behaviors, providing health education resources, and facilitating early detection of diseases through symptom monitoring and risk assessment. Healthcare applications have the potential to revolutionize the way healthcare services are delivered and accessed. By leveraging technology, these applications offer opportunities to improve efficiency, enhance patient experiences, and contribute to better healthcare outcomes. Continuous advancements in technology and a growing emphasis on digital health solutions are expected to drive further innovation in the field of healthcare applications.
Aligned with the progress in healthcare applications, we introduce CliniNet, an innovative Android application developed using Kotlin. CliniNet serves as a comprehensive online platform, offering a wide range of healthcare services. Its primary objective is to enhance access to healthcare and improve the overall healthcare experience for users. CliniNet provides various features to cater to the diverse needs of individuals seeking healthcare services. Some of the features provided by this application are as follows:
*Scheduling Appointment for Consultation, Surgeries and Lab Tests
* Booking Instant Video Consultation
*Buying Medicine and Medical Insurance
*Setting medication reminder for Medication Management
*Seeking a general diet plan according to the calculated Body Mass Index (BMI)
*Detecting disease through Symptom Checker
By offering these comprehensive features, CliniNet aims to bridge the gap between healthcare providers and patients, making healthcare services more accessible, convenient, and efficient. Through its intuitive design and user-friendly interface, CliniNet strives to enhance the healthcare experience for individuals, empowering them to take control of their health and well-being.
II. LITERATURE REVIEW
Table 1: Features available in different healthcare application
CDO: consult doctors online, BDA: book doctor’s appointment, BLT: book lab test, BMO: book medicine online,
PHI: provide health information, PDR: provide diet recommendation.
Service Provided |
|||||||
App name |
CDO |
BDA |
BLT |
BMO |
PHI |
PMI |
PDR |
CliniNet |
? |
? |
? |
? |
? |
? |
? |
Practo |
? |
? |
? |
? |
? |
_ |
_ |
mfine |
? |
? |
? |
? |
_ |
_ |
_ |
DocsApp |
? |
_ |
? |
_ |
? |
_ |
_ |
1mg |
? |
_ |
? |
? |
? |
? |
_ |
Netmeds |
? |
_ |
_ |
? |
? |
_ |
_ |
Lybrate |
? |
? |
? |
_ |
? |
_ |
_ |
MediBuddy |
? |
_ |
? |
? |
_ |
_ |
_ |
Medlife |
? |
_ |
? |
? |
_ |
_ |
_ |
Ask Apollo |
? |
? |
? |
? |
_ |
_ |
_ |
India Health Line |
? |
_ |
_ |
? |
_ |
_ |
_ |
Lifecare Health |
? |
_ |
? |
_ |
? |
_ |
_ |
I Doctor Online |
? |
? |
_ |
_ |
_ |
? |
_ |
Ask a Doctor |
? |
_ |
_ |
_ |
? |
_ |
_ |
ML Xpress |
? |
_ |
_ |
? |
_ |
_ |
_ |
CallDoc App |
_ |
? |
_ |
_ |
? |
_ |
_ |
Doctor Insta |
? |
? |
? |
? |
_ |
_ |
_ |
DocOnline |
? |
? |
_ |
_ |
_ |
_ |
_ |
India Dental World |
? |
? |
_ |
_ |
? |
_ |
_ |
III. IMPLEMENTATION OF OUR APPLICATION
Our application comprises a user module that offers a range of features, empowering users to access healthcare services remotely without the need to visit a physical location. While there are existing systems that share some similarities with our application's features, we provide additional unique functionalities not found in any other application. Some of the features implemented are as follows
A. Instant Doctor Consultation using WhatsApp API
To incorporate the Instant Doctor Consultation feature into the healthcare application, we can integrate the WhatsApp API, enabling users to directly connect with doctors via WhatsApp for quick consultations. The implementation methodology is as follows:
B. Appointment Booking
The Appointment Booking feature enables users to schedule appointments with doctors or healthcare providers. The implementation methodology includes the following steps:
C. Symptom Checker using NLP
Implementing a Symptom Checker feature involves leveraging Natural Language Processing (NLP) techniques to analyze user-entered symptoms and provide potential diagnoses. The implementation methodology is as follows:
D. Reminder Feature with Alarm:
The Reminder Feature allows users to set reminders for taking medication, doctor appointments, or any other healthcare-related tasks. The implementation methodology is as follows:
E. Diet Recommendation based on BMI Index
Implementing a Diet Recommendation feature based on the BMI (Body Mass Index) index involves calculating the user's BMI and providing personalized diet suggestions. The implementation methodology is as follows:
F. Lab Tests
By implementing these steps, we create a seamless experience for users to browse, search, and schedule lab tests in our healthcare application.
The user-friendly interface, along with detailed information and a reliable booking system, empowers users to access the necessary lab tests conveniently and efficiently.
G. E-pharmacy
IV. METHODOLOGY
A. Performance Evaluation
To evaluate the performance of CliniNet, various metrics were measured, including response time, resource utilization, and system stability. These metrics were assessed under different scenarios, such as peak usage hours and varying network conditions. Performance tests were conducted on multiple Android devices with different specifications to ensure compatibility and optimal performance across a wide range of devices.
The response time of CliniNet was measured by recording the time taken for different operations, such as appointment scheduling, medication purchase, and symptom checking. Resource utilization, including CPU and memory usage, was monitored during various interactions within the application to ensure efficient resource management. System stability was assessed by performing stress tests and monitoring any system crashes or performance degradation.
B. User Satisfaction Analysis
After carefully studying and analysing all the necessary details of our application, a formal questionnaire for the survey was developed. Then we asked a group of people to use our application and take part in the survey. We made sure to include people from different gender and age group to participate in this survey to get a complete understanding of how these factors along with some other affect the result of this study. A total of 40 people took part in this survey, out of which 15 were female and 25 were male, 25% were above the age of 50, 30% were below the age of 20 and 45% were between the age range of 20-50.
The survey consisted of questions related to the application's usability, user interface, functionality, performance, security and overall experience. Users were asked to rate their satisfaction levels on a scale, and qualitative feedback was also collected to gather insights into their experiences. Some of the question asked in the survey conducted were as follows
The survey data was analysed using statistical techniques to derive user satisfaction scores and identify areas for improvement. Common themes and patterns in the qualitative feedback were also identified to gain a deeper understanding of user preferences and expectations. The user response is shown in table and the user satisfaction rating is represented by table
C. Results
The performance evaluation demonstrated that CliniNet exhibited excellent response times, with operations such as appointment scheduling and medication purchase completing within seconds. The application demonstrated efficient resource utilization, ensuring smooth and seamless user experiences even during peak usage hours. System stability tests revealed no instances of crashes or performance degradation.
Table 2: Survey Response from Users
S.No. |
QUESTION |
No (in %) |
Yes (in %) |
1. |
Did CliniNet effectively fulfill your requirements for scheduling appointments for consultations, surgeries, and lab tests? |
8.9 |
91.1 |
2. |
Were you able to easily book instant video consultations through CliniNet? |
10.5 |
89.5 |
3. |
Were you satisfied with the process of purchasing medicines and medical insurance through CliniNet? |
7.6 |
92.4 |
4. |
Did you find the general diet plan provided by CliniNet helpful in accordance with your calculated Body Mass Index (BMI)? |
15.6 |
84.4 |
5. |
Did the medication reminder feature of CliniNet help you manage your medications effectively? |
5.5 |
94.5 |
6. |
Did you encounter any technical issues or bugs while using CliniNet? |
7.5 |
92.5 |
7. |
Was the symptom checker feature helpful in identifying potential diseases or conditions? |
13.7 |
86.7 |
8. |
Would you recommend CliniNet to others seeking healthcare services? |
6.0 |
94.0 |
The user satisfaction analysis indicated high levels of satisfaction among CliniNet users. The application's user-friendly interface, seamless navigation, and comprehensive features received positive feedback. Users appreciated the convenience of scheduling appointments for consultations, surgeries, and lab tests, as well as the option for instant video consultations.
The ability to purchase medicines and medical insurance within the app was well-received. Users also found the medication reminder feature helpful in managing their medication schedules.
The BMI-based diet plan and symptom checker were deemed valuable additions to the application.
Table 3: User Satisfaction Rating
Aspects |
Excellent |
Good |
Average |
Poor |
Usability |
45% |
35% |
15% |
5% |
User Interface |
40% |
40% |
15% |
5% |
Functionality |
50% |
30% |
17% |
3% |
Performance |
35% |
45% |
15% |
5% |
Security |
30% |
40% |
20% |
10% |
Overall, the experimental data showcased CliniNet's strong performance, user satisfaction, and its effectiveness in delivering convenient and comprehensive healthcare services. The results validate the potential of CliniNet as an innovative Android application for improving access to healthcare and enhancing the healthcare experience for users.
A. Conclusion In this study, we have presented CliniNet, an innovative Android application that serves as a comprehensive online platform for various healthcare services. CliniNet offers a wide range of features, including appointment scheduling, instant video consultation booking, purchasing medicine and medical insurance, medication reminders, symptom checking, and diet plan recommendations based on Body Mass Index (BMI). Through CliniNet, users can conveniently access these services in one place, eliminating the need for multiple applications and saving valuable time. The experimental data and user feedback gathered during the evaluation of CliniNet indicate its effectiveness in improving access to healthcare services and enhancing the overall healthcare experience for users. The application\'s user-friendly interface, seamless functionality, and integration of various healthcare services have contributed to its success. CliniNet addresses common issues faced by users, such as inadequate door-to-door medical facilities, medication non-adherence, and difficulties in accessing healthcare information. B. Future Work While CliniNet has demonstrated significant potential and positive outcomes, there are several areas for future improvement and development. One aspect to consider is the incorporation of additional healthcare services and features that are currently not covered by CliniNet. The future work could involve enhancing the security and privacy features of CliniNet to ensure the protection of sensitive user information and comply with data protection regulations. This could include implementing robust authentication mechanisms, secure data transmission protocols, and strict data access controls.Additionally, expanding the reach and user base of CliniNet would be a valuable future goal. This could involve marketing efforts to increase awareness of the application among the target audience, collaborating with healthcare institutions and professionals to promote its usage, and exploring partnerships with insurance providers and pharmaceutical companies to enhance the range of services available on the platform. Continuous evaluation and improvement based on user feedback and changing healthcare trends is essential for the future development of CliniNet. Regular updates and enhancements to the application\'s features, user interface, and performance will ensure its relevance and competitiveness in the dynamic healthcare landscape. It can also involve the implementation of an admin interface for doctors and hospital staff within CliniNet. This would enable healthcare professionals to manage their appointments, access patient records, and communicate with patients more efficiently. An authentication system could be integrated to verify the authenticity of the practice licenses of healthcare providers, ensuring a secure and reliable healthcare ecosystem. Overall, the future of CliniNet lies in continuous innovation, adaptability, and collaboration. By addressing the evolving needs of users, incorporating advanced technologies, and forging strategic partnerships, CliniNet can establish itself as a leading healthcare application that revolutionizes the way individuals access and manage their healthcare services.
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Copyright © 2023 Shafaq Fatima, Wajeeha Husain, Tuba Rizvi, Syed Mohd. Abbas Rizvi, Shivam Dixit. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Paper Id : IJRASET53143
Publish Date : 2023-05-27
ISSN : 2321-9653
Publisher Name : IJRASET
DOI Link : Click Here