Development and Implementation of “E-Commerce Restaurant Management Web Application”

Abstract

Online Food Conveyance Framework is a frame which will help café with enhanced and controlling over their beaneries The web- grounded food vehicle frame set up menu on the web and the guests effectively puts in the request with a straightforward mouse click.. For the waiters, it\'s making life simpler on the grounds that they do not need to effectively go kitchen and give the orders to cook. For the administration perspective, the chief will ready to control the café by having every one of the reports to hand and ready to see the records of every workers and orders. This point assists the beaneries with doing all functionalities all the more precisely and improves the spend of the multitude of errands. Online Food Conveyance Framework decreases homemade workshop and farther develops productivity of café. Likewise with a food menu online you can really follow the orders, keep up with customer\'s data set and further develop your food vehicle administration. This frame permits the customer to choose the ideal food effects from the showed menu. The customer arranges the food effects. The investiture can be made on the web or pay- on- vehicle frame. The customer\'s craft are kept up with private since it keeps a different record for every customer. An id and secret expression is accommodated every customer. In this manner, it gives a more gotten requesting. The Café The directors point give convert to the customer. The café the directors frame is there to help correspondence between all groups inside an café by limiting the liability of mortal boob and getting a more complete and feasible data. This Framework set up menu on the web and the guests effectively submits the request with a straightforward mouse click. By exercising the food menu online anybody can without important of a stretch track the orders, keep up with customer\'s information base and further develop food vehicle administration.

Introduction

I. INTRODUCTION

“Restaurant Management Website" is a web developing. Smart Restaurant Management System is a new generation of  eatery  operation software. This  system is developed to automate day to day  exertion of a  eatery. This system is developed to  give service  installation to  eatery and also to the  client. This  eatery  operation system can be used by  workers in a  eatery to handle the  guests, their orders and can help them  fluently find free tables or place orders. The services that are  handed is food ordering and reservation table  operation by the  client through the system online,  client information  operation and  server information  operation, menu information  operation and report. The  eatery menu is organized by  orders( appetizers,  mists, salads,  gateways, sides and drinks) of menu  particulars. Main objective  figure the system this is to  give ordering and reservation service by online to the  client. Each menu  point has a name, price and associated  form. A  form for a menu  point has a cook, medication instruction beach associated  constituents. With this system online, ordering and reservation  operation will come easier and methodical  to replace traditional system where are still using paper. When junkies client will enter in the website, he she should have an account.However,  user has to  produce a new account to order food, If  user does n't have an account. To  produce a new account  user should enter unique username, dispatch and new mobile no. with  word. user fill his/ her address for food delivery. Once  user enters in the website, you can see different types of food available in  eatery. First  elect  order of food from  mists, starters, the main course dishes and goodies. After that hunt food as your interest. select food you want to order. After  opting  all your  mess place your order and confirm your address. also website will saw you  colorful type of payment  styles and your total bill  quantum. You can pay cash on delivery or there are  numerous  further options for online payment to get benefits.

Online payment  styles 

1. Credit/ disbenefit card payments
2. Bank transfers 
3. E-Wallets
4. UPI payments

The design is developing because   numerous  caffes  have a lot  delicate to manage the business  similar as  client ordering and reservation table. However, he's permitted to do this only within a specific time period, If the  client book an order and  latterly wants to cancel the order. By using homemade  client ordering is  delicate to  server keep the correct  client information and  perhaps loss the  client information. The  client is also given with the  installation to view the status of the order and if the order is ready  also he can go and get it.

II. LITERATURE REVIEW

A. Introduction

Restaurant Management Systems( RMS) are essential tools that enhance the  functional  effectiveness of food service establishments. They integrate  colorful functionalities, from point- of-  trade( POS) systems to  force and  client relationship  operation. This literature review examines the  elaboration, benefits, challenges, and  unborn trends of RMS, drawing  perceptivity from recent studies. 

B. Elaboration of Restaurant Management Systems

Historically,  eatery  operation began with homemade processes, which were time- consuming and prone to  crimes. The  arrival of technology introduced motorized systems that automated tasks  similar as order taking and  force  operation. exploration by Kivela and Crotts( 2021) outlines the transition from  introductory POS systems to comprehensive RMS that encompass  colorful aspects of  eatery operations.

C. Crucial Functions of Restaurant Management Systems

1. Point of trade(POS): The POS  element is critical for processing deals efficiently. According to Lyu et al.( 2020),  ultramodern POS systems offer features  similar as contactless payments, which have come decreasingly important in the wake of the COVID- 19 epidemic.
2. Inventory Management: Effective force  operation reduces food waste and ensures menu  particulars are always available. A study by Bowers and Mastro( 2022) shows that RMS with integrated  force  shadowing can lead to a significant  drop in food costs. 
3. Client Relationship Management (CRM): RMS frequently include CRM functionalities that enable  substantiated marketing and  client feedback collection. exploration by Nguyen and Le( 2023) emphasizes that  using  client data can enhance  fidelity programs and drive  reprise business. 
4. Analytics and Reporting: Advanced RMS give analytics tools that help  directors understand deals trends and  client preferences. As noted by Chen et al.( 2022), data analytics allows  eatery  possessors to make informed  opinions regarding menu design and pricing strategies.

D. Benefits of Restaurant Management Systems

1. Enhanced effectiveness:  RMS streamline  colorful operations, reducing the time taken for order processing and service delivery. exploration by Jones and Kim( 2021) highlights that RMS  perpetration can lead to a 25  enhancement in  functional  effectiveness.
2. Bettered client Experience: Faster service and  substantiated  relations ameliorate  client satisfaction. A study by Park and Lee( 2023) indicates that  cafes using RMS report advanced  client satisfaction conditions due to enhanced service delivery.
3. Cost operation: By automating  colorful functions, RMS help  cafe manage costs more effectively. According to a study by Thompson and Patel( 2024), establishments using RMS can achieve up to a 15 reduction in  functional costs through better  force control and reporting.

E. Challenges of Implementing Restaurant Management Systems

1. High original Costs: The cost of  enforcing an RMS can be a significant  hedge, especially for small  cafes. A  check by Smith et al.( 2022)  set up that  numerous small business  possessors view the  outspoken investment as a  interference. 
2. Training and adaption: Staff training is  pivotal for successful RMS  perpetration. exploration by Garcia and Huang( 2021) shows that  shy training can lead to abuse of the system, affecting overall  effectiveness.
3. Integration Issues: Integrating RMS with being technologies can pose challenges. According to a study by Le and Tran( 2023),  numerous  eatery  possessors  witness difficulties in  coinciding RMS with  heritage systems, which can disrupt operations.     

III. PROPOSED WORK

 The main  ideal of our  design is to enhance the  effectiveness of ordering food while minimizing  mortal error &  furnishing quality services to  eatery  guests.

The  operation on the tablets should be able of  flawless communication with other  bias. The process begins with the  client or caller opening the  operation and searching for food  particulars from  near  locales. The  client can view the  distributed menu card by  surveying the QR  law available on the table and order food  particulars, either with or without logging in or registering. named food  particulars are added to the  wain which is available at  hostel side for temporary storage.However, the  operation checks if his table is active or not, if the table is active, If the  client decides to make a purchase.However, the dine out service is also available at the  hostel and he can directly pay to the billing counter, If not.

In our  design, we've created a database containing information about the listed daily  demanded food  particulars, and costs. Once the login task is completed, the  server can place an order from his tablet search the table number on his tablet and order the food. The  server order is  vindicated using the contact information  handed during the login enrollment  process. Upon successful verification, the admin checks if the order is  verified by the  server or not.However, the process restarts, If not.However, the admin transmits the order data to the  separate  eatery, If the conditions are satisfied. Eventually, the delivery boy delivers the order to the  client within the estimated time. 

Still, the admin can make changes in the database, and the  streamlined menu will be reflected on the  client's Android device, If there are any  variations  needed in the food menu.  This ensures  flawless communication and smooth processing of food orders, while maintaining accurate and over- to- date information on the menu  particulars.  The use of tablet menus in  caffs has greatly  converted the dining experience for  guests. Several being programs have  handed an app that enables  caffs  to upload their menus onto iOS and Android- grounded tablets, making it easier for  guests to browse through the menu using touch- screen gestures.  Our  thing is to take this conception further by  furnishing an advanced menu display that recommends dishes grounded on a recommendation algorithm, and  rather of using an  precious iOS tablet, we  conclude for an Android- grounded tablet. Our system utilizes a  pall- grounded garçon to store the menu database, which not only makes it bring-effective but also secure. According to other  inventors who have created  analogous  operations,  guests seated at tables with tablets tend to spend  roughly 10  further than those at tables without tablets.  This could be attributed to the fact that  guests tend to buy  further when they can place their orders  incontinently, without  staying for service. Our proposed system consists of several modules that work together seamlessly to  give a unique and innovative dining experience for  guests.   

A. Modules  

The system consists of 4  introductory modules  : 

1. User Module
2. Product Module 
3. Order Module
4. Order Status Update Module  

1. User Module: The main  end of the user Module is  give all the functionality related  users. It track all the information of the  guests. We've developed all type of operations of the  guests. This is  part grounded Module Where Admin can perform each and every operations on data but  client only view his/ her data, so access  position restrictions has also been  enforced on the  design
2. Product Module:  The main purpose for developing the Product Module is to manage Products  order wise. All product will be managed by admin and client will be  suitable to see product and buy them. Admin can see the list, change product details and also add or cancel products.  
3. Order Module:  The main end of the Order Module is admit all order details and display them. It's designed to be used only by  eatery  workers( and admin), and provides the following functions recoup new orders from the database and Display the orders in an  fluently readable, graphical way.Under “ ViewOrder ” a  client will be  suitable to see only his/ her order.
4. Order Status Update Module: The main  end of this Module is update all information related to order. Admin or hand can change or add order status. client only see his/ her order status details. Under “ Tracker ” a  client will be  suitable to see his/ her order all status details.

B. DFD

Fig.  DFD for user

Fig. DFD for Admin

IV. FUTURE SCOPE

A. Future Software Releases Feature Enhancements

1. Customizable Orders: guests will have the capability to customize their food orders according to their preferences, allowing for lesser personalization and satisfaction.
2. Enhanced userr Interface:

• Interactive Features: The  user interface will be upgraded to include  further interactive features that enhance the overall  user experience.
• Promotional Offers :The home  runner will prominently display current deals and promotional offers to engage  guests and encourage orders.

1. Diverse Payment Options  : We'll expand payment options to include popular  styles  similar as PayPal, cash, and gift cards.  guests will have the convenience of saving their payment details for  unborn deals, streamlining the checkout process. 
2. Guest Order Processing : Guests will have the option to place orders as guests without the need to  produce an account, making it easier for new  druggies to engage with our services.  
3. Order Processing Estimate : A visual, graphical order status  point will  give  guests with real- time updates on their order, enhancing  translucency and  expectation.  
4. Restaurant Locator: An intertwined  eatery locator will allow  druggies to find and  elect  near  locales, easing convenience and availability.  
5. Table Tablets: Each table will be equipped with a tablet, enabling guests to browse the menu at their  rest and explore  colorful food options available at their chosen establishment.
6. Client Feedback: Guests will be  suitable to submit feedback directly through the tablet about their dining experience. This  precious input will help  eatery  possessors  dissect service quality and make necessary advancements.  
7. Promotional Offers Display:  Restaurant  possessors will have the capability to post eye- catching promotional offers on the table tablets,  icing  guests are  apprehensive of current deals and  impulses.  
8. Estimated Service Times:  The menu will feature estimated service times for each dish, allowing  guests to make informed  opinions grounded on how  snappily they can anticipate their  refections.
9. Sorting Options: Food  particulars will be sortable grounded on criteria  similar as price, seasonality, and  client conditions. This will  help patrons in  opting  dishes that meet their preferences and have garnered positive feedback from  former beaneries.

Conclusion

After reviewing our work, the conclusion is that after numerous adaptations the system works. As good as it\'s now, there can still be made numerous adaptations advancements. still in the time was given that two persons can work on this design, the overall results are satisfactory in our opinion. The report covers the entire course of the design and results are there were demanded. The first weeks the work progressed slower than anticipated, also the pace was increased to finish on time. For guests, web- grounded ordering system can make it easier to order food without having to visit the caffs so that guests can save time and costs. For admin, they can serve guests optimally in ordering their food and making the order report easier. Payment styles can also be done by guests through a system that\'s available on the web to grease guests in paying for their orders.

References

[1] Bowers, A., & Mastro, J. (2022). The Role of Inventory Management in Reducing Costs in Restaurants. International Journal of Hospitality Management, 39, 54-63. [2] Chen, T., Lee, K., & Wu, S. (2022). The Impact of Data Analytics on Restaurant Management Decisions. Journal of Business Research, 142, 256-266. [3] Fernandez, R., & Wong, C. (2024). AI in Restaurant Management: Opportunities for Optimization. Journal of Foodservice Management, 17(1), 38-50. [4] Garcia, L., & Huang, Y. (2021). Training for Success: Overcoming Barriers in Restaurant Management System Implementation. Journal of Hospitality and Tourism Technology, 12(2), 223-235. [5] Green, T., & Black, R. (2022). Sustainability in the Restaurant Industry: The Role of Management Systems. Sustainable Hospitality Journal, 8(3), 89-100. [6] Jones, P., & Kim, H. (2021). Operational Efficiency in the Restaurant Sector: The Role of Management Systems. International Journal of Service Industry Management, 32(4), 689-702. [7] Kivela, J., & Crotts, J. (2021). The Evolution of Restaurant Management Systems: A Historical Perspective. Journal of Foodservice Business Research, 24(1), 1-15. [8] Le, T., & Tran, V. (2023). Integration Challenges in Restaurant Management Systems: A Case Study. International Journal of Hospitality Management, 41, 112-124. [9] Lyu, H., Lee, S., & Kim, J. (2020). The Shift to Contactless Payments in the Restaurant Industry. Journal of Consumer Marketing, 37(4), 399-411. [10] Nguyen, T., & Le, D. (2023). The Impact of CRM Features in Restaurant Management Systems on Customer Loyalty. International Journal of Hospitality Management, 39, 45-56. [11] Park, J., & Lee, Y. (2023). Enhancing Customer Satisfaction through Technology in Restaurants. Journal of Service Management, 34(2), 172-185. [12] Smith, R., Jones, A., & Lee, H. (2022). Barriers to Technology Adoption in Small Restaurants: A Survey Study. Journal of Business Venturing Insights, 14, 100-110. [13] Thompson, A., & Patel, M. (2024). Cost Management Strategies for Restaurants Using Management Systems. International Journal of Foodservice Management, 10(1), 15-28. [14] Zhao, Y., Kim, J., & Chen, L. (2023). Cloud Technology in Restaurant Management Systems: Trends and Implications. International Journal of Information Management, 62, 102-111

Copyright

Copyright © 2024 Bharti ., Twinkle , Er. Loveleen Kaur. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.