Online Complaints Registration and Management System to Municipal Corporation

Abstract

Introduction

I. INTRODUCTION

Municipality Complaints Management System is mobile applications that facilitate the  communication between municipality and Citizens. This application will work on mobile  devices with android operating system because it’s the most known. The application will be  available on the play store so any one can download it, then register and use it. The  purpose from the Application provides an interface that can be used to lodge complaints.  The main idea is to make use of the existing web infrastructure and to provide an easy, cheap  and quick mode of complaint registration and enable the citizens of city to lodge complaints  anytime, anywhere.

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II. AIM

The common people under the jurisdiction of Municipal Corporation have to deliver their  grievances about day to day problem in their ward. In India we don’t have any direct  communication between the government and public in an efficient way for solving the  problems. In this application, the citizens are facilitated to send the complaints directly from  their Smartphone to the higher officials. It act as interface to register one’s complained and  follow it up and also it provides a complaint module which helps clicking up a picture of any  problem that people are facing and upload its image, text information and location along with  the complaint. In addition to that it also includes the online discussion forums and feedback  forms which will help them to communicate well with the government and then how  effectively the funds are utilized for the development purpose can be known by Public. It will  keep of record of all the complaint registered in the system and will also keep update on the  problem been solved at its time required to solve according to which it will give an average  time to solve the problem. It will also give ranking to different municipal Corporation.

III. LITERATURE SURVEY

This portion of the paper briefly describes the existing systems which are of similar category  and the effects of portability on data administrations and applications and the new standards  of customer server processing expected to manage these effects. The worldview of versatile - mindful adjustment covers different methodologies and strategies in how frameworks and  applications react to the ecological changes and the asset prerequisites [3]. It additionally  proposes the vital framework benefits that could be used by versatile - mindful applications.  Full Client Architecture: Mobile customers must have the capacity to utilize systems with rather upsetting qualities: discontinuity, low transfer speed, high dormancy, or high cost. The network with at least one of these properties is alluded to as frail availability. In the  extraordinary case, portable customers will be compelled to work under the detached mode.  The capacity to work in separated mode can be valuable notwithstanding when the network is  accessible. For instance, detached operations can broaden battery life by keeping away from  remote transmission and gathering. It can diminish arrange charges, a critical component  when charge rates are high. It enables radio hush to be kept up, an imperative ability in  military applications. Subsequently utilizing Android we tend to consolidate data from the  web with information on the telephone, for example, contacts or geographic area to make  new client encounters . The SDK helps us to run the Android application, including a genuine  gadget emulator and progressed investigating apparatuses. Through our reviews, we found  that the online interface framework is an as of late propelled activity that gives a superior  component to dispatch protestations . We see from the interface the accompanying data. The  interface seems, by all accounts, to be easy to use which seems to demonstrate the  accompanying fields should have been filled by the client who needs to enlist the grumbling.  Once the data has been surmised by the server, it sends the data to the govt. bodies taking  care of framework in a good arrangement as an HTTP call . The reaction of the government  body’s protestation taking care of gateway is gotten and is parsed to decide the complaint  number. This complaint number is then gotten by the client on his cell phone. 

Conclusion

This is an online complaint base application, Easy to access for the public and officers. It reduces time for both users and officers. Total problems with descriptions are updated in this system. In conclusion, Negative customer feedback needs to be addressed via a customer complaint management system, and needs to be carefully analyzed. Moreover, they must recognize the mistakes in the service standards. Furthermore, the company needs policy and practice in CMS. For better handling of the complaint we must implement the system under the control of the CMS system. As the aim of this study was to support the company to minimize the customer complaint and increase the efficiency of the company, we too benefit from the CMS model. Besides, we set questionnaires and distribute them through the passengers to get their feedback for the system. We found that CMS can increase the level of customer confidence followed by securing the service for the customers and for the company. Moreover, CMS saves the time of the customers and makes the customers more loyal to the system and to the company and make them repeat their purchases. Furthermore, it gives some benefit to the customers and better shapes employees and managers behaviour while interacting with customers.

References

[1] Bhuvana Sekar;Jiang B. Liu, \"Location based mobile apps development on Android platform\", 2014 9th IEEE Conference on Industrial Electronics and Applications, May 2014. [2] Michaella Alyssa T. Aquino;Josua Noel C. Catubig;Shaine Alysson R. Cajayon; Michael N. Young, \"Improving and Redesigning the Online Complaint System of the National Bureau of Investigation (NBI)\",2020 IEEE 7th international Conference on Engineering Technologies and Applied Sciences (ICETAS), Dec 2020. [3] Cadelina Cassandra; Sugiarto Hartono;Marisa Karsen, \"Online Helpdesk Support System for Handling Complaints and Service\",2019 International Conference on Information Management and Technology (ICIMTech), Dec 2020. [4] Customer Complaint. [cited 2017 2]; Available from: http://www.financepractitioner.com/dictionary/customer-complaint. [5] Complaint system. 2017 [cited 2017 2]; Available from: https://en.wikipedia.org/wiki/Complaint_system. [6] Boris A. Galitsky; Maria P. Gonzalez; Carlos I. Chesnevar\"Inductive Learning of Dispute Scenarios for Online Resolution of Customer Complaints\"2006 3rd International IEEE Conference Intelligent Systems.

Copyright

Copyright © 2023 Yogeshwar Shrinewar, Sunil Yadav, Devang Parashar, Vaibhav Shinde, Mahendra Pawar. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.